Gaurie...we crossposted. My post, I think, answers your questions. Neo..you are way over the top here. Why should a customer who purchased a product from the moved-to store get more privileges than a customer who purchased the product before the move? I don't care what your opinion is on why merchants should keep customer records. That's not an issue here. The fact is they should keep customer records. Period. After all they expect to be treated as professionals, they should act the same. I will not even address your other non-professional comments.