Why should a customer who purchased a product from the moved-to store get more privileges than a customer who purchased the product before the move? I expect a merchant to give me two benefits. 1) to correct any existing problems with the product 2) to provide me with updates when I provide proof of purchase Benefits beyond this are generally provided by the storefront rather than the merchant. Offering such additional benefits is one way that a storefront can distinguish itself from their competition as a means to attract customers. Given this I don't see why PoserPros (to use your example) should be responsible for providing updates on a product that was purchased elsewhere. I would certainly appreciate it if they did but this is not something I feel the right to demand. For example, VISA doubles the length of manufacturer's warranty on purchases I make with it. If I bought the item using another credit card I would not expect VISA to double the warranty. If I buy a product at store A they extend a 30 day return privilege whereas store B offers only 15. 20 days after purchase I would not expect store A to accept the return of an item purchased at B. Customer privileges vary depending upon place and manner of purchase all the time. This is neither new nor unexpected. >...they (merchants) should keep customer records. Period. After all they expect to be treated as professionals, they should act the same. Very few real world stores or merchants keep individual track of items purchased unless said items are high priced yet there is no question that they are professional retailers. When one of "our" merchants keeps such records I consider it to be an extra service, not a professional requirement. Such records are only of limited use anyhow as merchants are given the purchasers' user names, not real names. Although I try to retain the same user name across the various sites this is not always possible. As such, my username alone is neither proof of purchase or non-purchase (ie product theft).