Forum: MarketPlace Showcase


Subject: Customer concern re merchants moving products to Poser Pros

Spit opened this issue on Oct 02, 2003 ยท 47 posts


Spit posted Fri, 03 October 2003 at 7:32 AM

You do have a point, Jack. But this electronic world of Poser has some different issues. What's common in our world, isn't that common out there. Merchant's email addresses change, for one thing, sometimes making it difficult for customers to contact them. In fact customers email addresses change also. Stores are a convenient way to keep the two in contact. Also it's not common in the 'real world' to buy a product that may be updated. It's much more convenient for both the merchant and the customer to have an easy method of distributing the update. As for necessary re-downloads, it does happen. Even though I knew it only happened to other people and not to me, I lost 4 weeks of stuff about a year ago. Not to mention the fact that backups aren't 100% reliable. And the whole idea of a merchant selling a digital file through an online store is a bit different from what you're dealing with out there. There are very few consignment shops actually. And you deal with the store directly. Even if the store stops stocking a certain product because it's going to be sold somewhere else, it doesn't make much difference except for return policies and warranties which may or may not be transferred and are usually time limited anyway. I don't know how many stores offer an update to a couch. Merchants are usually smart and go where they think the money is, usually not thinking about anything else. I have no problem with that. It's when they become exclusive and remove their products from the previous store that it becomes an inconvenience for the customer.