...that being the responsibilities of the vendor and venue, and the customer. The vendor is responsible for keeping track of their customers. The venue may provide them with tools, but it's the vendor's responsibility to keep in touch. The vendor should provide a product that is worth the purchase price, and provide support for that product. A vendor who doesn't do this will not make many more sales. The venue has to keep it's reputation. If a venue tests a product before brokering them for a merchant, then that level of testing should be consistant for all products. The venue is often promising a level of quality of an item. Daz and rDNA are EXCELLENT at this on their brokered products. There is a level of quality I've come to expect from both venues. The venue also has a responsibility to their customers to notify them of problems concerning copyright violations and anything that would force the venue to pull a store. If a store leaves because of a vendor decision, the vendor should notify their costomer base. If a vendor leaves because of legal issue, or a decision by the venue, the venue should notify the customers of their decision, and what reasonaing (within legal limits) of the reason for that decision. A venue that doesn't do this will see it's sales fall. I'm VERY careful of buying textures here now. I won't buy one here unless I know the vendor and trust them completly, or they're also being sold at at least one other major site. The customer has a responsibility too. Don't go posting in a public forum about a problem UNTIL YOU TALK TO THE VENDOR. Don't post on a Friday after the store is closed complaining. Sometimes it's fine on a product that was just released late on a Friday (Daz is bad about this), to let people know to wait to buy until it's fixed on Monday. But coming in and griping about a product that's been out for a week without trying to get in touch with the vendor. And give them a couple of days to get back to you. Some people only check their email when the get home from their day job. And above all, everyone should use common curtesy. If you have a temper problem, kindly wait until you cool off before fireing a broadside in the forums about a product. Vendors and venues, this goes for you too. Brusk responses will not make you popular with the people who give you money. And don't be afraid to apologize for making a mistake. Quick side note on the Daz on Fridays: I've NEVER had a problem with any Daz product itself, but sometimes the installer is bad, or has incorrect files. Posting stuff for sale on Friday after 5:00 West Coast time when you aren't going to be at work the next day isn't the best idea in the world. Most hobbiests do their stuff on the weekend, and it really irks them to wait until Monday to get a fix. Pappa Jimmi will now get off of his soapbax and get back to work making cloths.