I've got to say this whole business seems so stupid to me. They've taken a simple concept and complicated it beyond reason. I've now renewed my annual with the monthly WHICH I DONT WANT. I would GLADLY waive the 30-day money-back guaranty if I could have paid for an annual by credit card!!! I was so mad last night that at one point I said to myself 'screw DAZ'. This is no way to make a customer feel who has already placed 254 orders. And to top it off there was a glitch in the order process last night so not only have I been charged for the monthly renewal, it's also listed as automatic and I can't get rid of it so I will be charged again when my annual expires in 5 days. Have to contact them to straighten that out. Seems to me you're penalizing your best customers. The vouchers go to waste because I already have the DAZ original items I want. I also have 90% of the bonus items already, the remaining ones I don't have for a reason....I didn't want them when they came out. Except the tuna fish. And all the items that were former freebies I already have since I've been a loyal DAZ follower since before it separated from Zygote and haven't missed one single week. I've always given DAZ the benefit of the doubt and thought their marketing and service was top notch. What happened?