Steve: I had the same experience Judith describes.....still no $30 voucher. My new expiration date is now 11/8/04. I still lose a full three weeks as the original expiration was 11/30/03, but am to worn out with this to even argue about that. I will try to find the suitable forum at DAZ and post this there as well. I think the forum at DAZ will help for quicker response and less jumping back and forth for DAZ staff.....but you may regret you ever created a forum before it's all said and done! :)