I just thought members of Renderosity would like to hear what kind of useless tech support response I got to my report of a bug (namely, not saving preferred state on exit) after installing the Curious Labs 4.03 patch. My original question appears at the end: ----- Response from Curious Labs Tech Support ----- From: Tech Guy To: Chris Disdero Sent: Wednesday, August 02, 2000 8:45 AM Subject: Re: Problems with your latest patch 4.03 Rule of thumb is never apply a patch to a used and installed copy, apps change to many parameters that confuses the patch. Reinstall like this: Win presets will remain if installed to the same directory, BACKUP MAC PRESETS (personal custom stuff) WIN:Use control/alt/delete and the task manager that appears to close (end task) some of these tasks, leave if possible only the explorer and the systray running, reinstall. This assures that your install is clean, if your are installing Poser to a different directory then you must assign it a folder example d:/Poser 4, the installer will ask "this folder does not exist, shall I create it?" This assures you that it is a correct install. Mac:In extension manager make an extension set copy of OS base, rename to Installer. Turn off all of the extensions but Apple CD-ROM and QuickTime and QuickTime power plug, reinstall. Something in you system has conflicted with the proper install of the program. This set can also be used to check on further conflicts. Then patch it in this state. Tech The prefered stae is a bug and the fixes will be posted soon. ------- My reply to "Tech Guy": Hey, I'm a software engineer and I don't need to be told about how to apply a patch for a program. I applied your patch to Poser 4.0 (direct off the cd from Metacreations) and guess what, it failed in the exact way I describe. Second, I applied to another fresh install of Poser 4.0 off the cd the 4.02.118 patch (which by the way does not have the bug I described). Then I applied your 4.03 patch. I get the bug I described. So the problem is not with how I applied your patch - the problem is that YOUR PATCH HAS A BUG. So please fix it and don't give me any stupid lectures about rules of thumb. ----- Original Message ----- From: Chris Disdero To: tech@curiouslabs.com Sent: Tuesday, August 01, 2000 7:34 PM Subject: Problems with your latest patch 4.03 I downloaded and succesfully applied your 4.0.3 patch to Poser for Windows. I sure wish you had tested this on installed copies just a little more carefully before shipping it out to customers. Although I appreciate the bug fixes you refer to in your readme.txt file, I don't appreciate the new bugs you've introduced in this patch. The most irritating one is that the preferred state is no longer saved when I exit Poser. Can you guys please post another patch with this problem fixed?