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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: download woes

crowbar opened this issue on Oct 17, 2003 · 3 posts
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crowbar ( ) posted Fri, 17 October 2003 at 5:38 AM · edited Fri, 29 November 2024 at 4:15 AM

Hi I tried both quick buy and add to cart for the new Billy T but neither work does my account need a reset too? thanks crowbar

StaceyG ( ) posted Fri, 17 October 2003 at 9:04 AM

Hi, The item won't add to your cart if it was previously purchased. If this is an update of a Billy T product you had already bought, please redownload to get the update. I went ahead and reset your downloads so you can do this. Thanks, Stacey Renderosity Store

crowbar ( ) posted Fri, 17 October 2003 at 10:04 AM

well that made my day getting the v3 update for free : )

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