I had this problem. My membership expired on the 15th of October and I had it all set for automatic renewal. It even said automatic renewal next to Platinum club membership.I called Daz to find out what had happened. Well it doesn't automatically renew, it turns out automatic renewal doesn't work with the yearly membership only the monthly. The took my basic information over the phone but had looked my up on their computer and got my cc info that way. Very quick and very painless. Of course the wording should be clearer but the do go out of their way to satisfy. Marge