Most of his problems were CRC errors on the CDs, but he'd also had the Charger Tack sent in error for the Charger itself (SteveK arranges a fresh download) and had bought the M3 Pirate Poses which had a problem (see a Post by Don, their creator, in this Forum). As has already been said, comparing CD to downloads is not very fair, and he had various suggestions for resolutions. However it appears he had tried phoning. In summary, I'm comfortable on this fence, and I'm staying here.