I must be one lucky SOB! I Have not had any major problems with DAZ.....any minor issues were always resolved. No download problems, no purchase problems, no renewing the membership problems, no problems with PayPal or my Visa Card, I got the boots, I got the gazillion free items when I renewed. I got vouchers and found DAZ originals I didn't have!! I even managed to create a character with M3 that didn't look like a girl!!! And that's not all......I've also never had problems with Sixus1, RDNA, Sam's 3d, Poser Prose, Poser World, iw43d, Zeta Studios, PhilC, Rendorosity or any other place I've every puchased.......(knocking on wood with both fists!!). Yes sir......I'm one lucky SOB!!!