ChaosOutlaw opened this issue on Oct 26, 2003 ยท 102 posts
Sasha_Maurice posted Sun, 26 October 2003 at 5:03 PM
Daz is a great company and I will shop with them anytime, but yeah I agree the CD service is lacking. They really do need to spot check these things before sticking them in the mail.
I took screen shots of my DAZ order and the CD when it arrived. As you can see, 2 items were missing and 2 files on the CD didn't work. A quick check of the CD after it was burned would have revealed that box instead of an .exe installer of the house mouse textures, and could have been fixed before shipping. A count of the products on the CD against the order should also be done.
Daz fixed it up quick with download links and I appreciate it, but dangit, I paid the extra $15 so I wouldn't HAVE to download the stuff since I was on dial up at the time. I feel that I should have been offered a replacement CD.
I will say that my CD orders from Rosity and DSI have been perfect every time. Maybe Daz could take some tips from them? :o)