FWIW, my own experiences with DAZ have been mostly positive, with a couple of disappointments (only recently), and also some very good recent correspondence / customer service. DAZ is going through a lot of growing pains and that's no excuse, but wait it out (take a month or two) and then give them another try. I can't speak for CD burns, as I burn my own backup. For that matter, I can also vouch for RuntimeDNA, PoserPros, Sixus1, R'otica, R'osity, PhilC, PoserWorld and BeyondBent. The only store I absolutely refuse to deal with is Bbay, although there are also a few particular vendors who I choose not to give any of my money to. FWIW, Chas