'If the top brand is so good, hows come everyone uses brand "X"?' That comment might be valid in another context, but we're not talking toilet cleaners here. In poserland, a product either works or it doesn't. There's no question of 'Mike by DAZ' and 'Mike by Brand X'. Nor is DAZ a factory churning out an endless torrent of the same thing manufactured over and over again, with the inevitable variations in quality the result from mass production. DAZ makes (or accepts for brokering) a figure which is built once, then downloaded 1000s of times. The only one that needs to be 'correct' is the first one. If they f**k that one up, they've got problems. So, in DAZ's case, quality control isn't an issue. Once the original works, they all do. DAZ's business (once the product's out the door) is customer satisfaction. Most customers, if they have a problem, can be made happy by various things - refunds, exchanges, tech support, whatever. The one thing ALL customers have to do in order to solve their problems is contact DAZ in a civil manner and ask for help. I doubt that this includes shouting your mouth off in as many public fora as you can find. mac