The cross I am not sure about ... Perhaps delete the hair and then re-add it? It should be simply loaded in. You might need to turn the material for it to white before looking at it. You might be getting green eyes for example. If you are talking about Vickie that is a whole other process. Eagle motions .. I am guess it it is a BVH file? If so you open the eagle and then under File:import you load in the BVH thinger .. Good luck and hope I helped some