P.S. Stacey if you guys ever need someone to brag on the customer service just let me know. LOL Seriously guys, in a world today, where more and more often you get rude people on the other end of the phone in customer service, this was really a very pleaant and quickly resolved issue, eventhough I initially had no purchase and no download, (although at the time I thought I should have had as I had attempted too have some LOL) Perhaps this doesnt belong here but I just thought some would app knowing what I thought about my exp with the customer service dept LOL.