"DAZ needs to sit everyone down, get everyone on the same page, and come up with some consistent policies and time-lines for fixing things and managing their sales." For what it may be worth to this discussion, a DAZ sales rep said almost exactly they same thing to me last week. I had sort of put her on the spot about some inconsitencies, and she agreed with me and said that they were going to be dealing with this stuff internally. I know that doesn't resolve any current frustrations, but I was impressed with this person's forthrightness and sincerity. She didn't respond with "business-babble," she said "you're right, we need to work on that." It's my strong impression that we customers can trust them to set glitches right. Orio, try giving them a call at the toll-free number on Monday, they'll probably be able to help out quickly. Sorry this happened to you! Good luck.