Dizzie opened this issue on Nov 03, 2003 ยท 18 posts
Lucy_Fur posted Tue, 04 November 2003 at 12:55 PM
I'm just ecstatic over my 'good fortune' with DAZ as of late.
First, I did an annual renewal of my PC membership thereby garnering mass amounts (in volume & $$) of free products. Then, due to the $30 renewal voucher and the $5 monthly voucher, I was able to buy Mike 3 (upgrade, head morphs, body morphs, hi-rez texture maps) significantly reduced. THEN because of those I got the Freak FREE, Steph2 FREE (when she comes out), and Mike's boots FREE.
Now, DAZ is having a 50% off sale in the PC AND DAZ original items PLUS handing out a coupon for $10 off my entire order!? And hello! there's my $5 monthly voucher G Shoulda seen the skid marks my feet left as I ran off to buy the 'Freak Morphs & Maps' as well as 'Hercules for the Freak' and 'Brutus for Hercules' all for FREE after using my coupon and voucher.
Here's the kicker - the shopping cart process wasn't following my thinking - the $5 would go towards the Premium item & the $10 would reduce the overall amount to nil. It took the $10 off first & wouldn't use the $5 on the PC items (which it's not supposed to anyways). So, I called & explained my dilemma - 'cause I couldn't cancel out the order & free up the coupon again. A very, very nice young lady took care of my situation over the phone - cancelled out my defunct order and set up an order for me the way I envisioned. It took less than 5 minutes. :)
I did ask her, when I noticed the order numbers, if all orders were numbered sequentially as they came in and she said yes. In the space of 3 hours there had been almost 100 orders! That said a lot in terms of how much business (not necessarily the $$) DAZ does on a day-to-day basis and how overall, to me, their customer service is second to none. I know they can't please everyone every time, but percentage-wise, along with the service, pricing, and quality - it's all A's from me.