Absolutely ... to offer such a complex product and not offer tech support is absolutely ludicrous. I've expressed this opinion to Lynne in the past, and had hoped some change would come as I was told they were looking into that option. Personally, I don't think it is an option ... especially if you're touting a "professional" product and targeting a pro audience. Some things are nearly impossible to troubleshoot via email/message posts. Sometimes you need instant feedback. Without a doubt it is very frustrating and MUCH, MUCH more time consuming. I can't imagine those providing the support enjoy the format all that much most of the time either. I feel sorry for them as well. I have a whole list of issues with Vue Pro I need addressed but have been putting it off because I am dreading the tech support process at Eon. Something has to change soon. -Tim