Any plans for true (i.e. phone-based) tech support? There should be no reason you can't have at least one person answering the phones for tech support. No need for it to be toll-free or anything. I'd even be interested in a pay-as-you-go or annual plan for tech support. AT LEAST we'd have an option. Non voice contact support with a product this complex is simply inexcusable. I use Canopus products (realtime editing hardware and software) and they have a very limited tech support staff --I believe it is only ONE person, but MAYBE two. However, they seem to do a relatively good job. They have a customer base easily as large as E-On's (if not much larger) with technical issues as/more complex than those involved with Vue. Surely you can see to add just one person to your staff, can't you? -Tim