I agree that a forum is a STEP in the right direction. My only fear is that they will see it as THE solution, and it might further encourage them to forgo true tech support. Yes, E-on is the only company I have heard of that does not offer some kind of phone support. I have a lot of software and have never found a company that did not offer phone support in one form another. (Not including shareware, but a LOT of them even offer phone support!) Actually, what's worse is they do not even have simple CUSTOMER SERVICE SUPPORT, let alone technical. I have never been able to talk to ANYONE at E-on. Yeah, they have a generic order line, but that isn't helpful at all. Unless you have a credit card in your hand and know exactly what you want -- i.e. they ONLY take orders, and have not been able to answer the most rudimentary questions about sales/service. Again, going to the professional market, this would not be the image I would want to project to that segment if I were running E-on. I wouldn't want to project it to the consumer/pro-sumer segment for that matter, but that's water over the dam now. -Tim