Attached Link: http://www.renderosity.com/messages.ez?ForumID=12368&Form.ShowMessage=1515145

Tim, We are working on a solution for the Pro market. That being said, you are incorrect about there being no customer service support. What's provided is in response to the issue at hand, but it comes with the assumption of that the support is free and that what's wanted is free support. Most of the issues that come in through knowledge base questions are usually already answered in the knowledge base (ie download a new driver from Nvidia, download recent Vue update, try without OpenGL, turn off old copy of Crashguard, etc). We can have someone tell a customer to do that over the telephone, but do you want to pay to get that kind of information? The assumption for Pro's is that they do, because they really need an answer yesterday. For customers who want it free, its self help first, then email support. Microsoft does the same thing. You can get free email support from Microsoft, however it take 2-3 business days to get an answer. Fortunately we can do a little better than that without asking for a credit card. If we get a problem (one that isnt "hey, I have a problem, please call me!") that we think cannot be solved by self-help or email then we call. Since its clear that you want to have a paid for support program, Id be interested in hearing from you and from others about what you'd like to have and what you think is reasonable to pay for support. Lets assume that self-help and free non-urgent email support stays free and only look at paid for support. Now is really a good time to give feedback on this so we can develop a program thats wanted and feasible. Im going to start a new message with the topic "Paid For Tech Support Program" as the title. Can we move this thread there? Best regards, Lynn Fredricks e-on software