In a word. No

It's a mistake. Your going to get hobbiest mixed up with Companies. We bought a program that is suppose to work.
If it does not work why should we pay to fix it?

Or don't listen

It will be the end of E-on.

A little bit better support would go a long way in fixing this beta mess. Bugs get entered over and over again by different people and we all know your working on a fix but there is no feed back, It's silence till it's fixed.
I think if you had a better reporting system where we could go threw the list of problems to see if our problem has been reported, A place to add yes I've got the same problem, and if no fix when at least your going to work on it. That would be a way better system.

If your in a hurry and your company name is microsoft well then I'm all for charging them for a fix. But me personally paying to get a bug fixed, I don't think so.

Remember your trying to grow as a company not shrink into oblivion. Try to keep your customers happy.

Like does that mean we'll get paid on this board? Like how many times have I helped people here figure out and get this program working right for them. I don't ask anything in return and I'm not the only one here doing it. We do it so this software we love gets better and bigger and better. It's in all our interests to see that this software succeeds.

It's us who support you so we are asking that you support us.

Number #1 rule of business:

Don't tick your customers off.