I can see when paid technical support would be nice for professionals looking to do new ways of animation or combining various programs or projects into Vue4 Pro.
I cannot see where if I buy software that continuously "crashes", or has bugs in transporting, sizing, or saving of files why I should pay to get help for buggy software?
Now I don't care how many say this software is "bug free" it simply is not to many E-On customers who have been on the e-mail hotline since this new release came out. I am tired of hearing that it is my system, my video card,another program conflict, and on and on. Vue4 worked absolutely GREAT except the opengl bugs that still exist in Vue4 Pro. I am lucky enought to sell computers for a living and I tested this program on five differnet models (all top of the line p4's with various graphics cards and no less than 512k highspeed memory. Guess what? The program will crash somewhere before a project is completed on ALL of them. All are running XP PRO with all the latest Microsoft fixes. No other programs except those used by XP are running. In my simple mind, its a coding conflict AKA "a bug" in the software.Whose software is the question. I have sent both Microsoft and E-On copies of the shutdown error messages. Prehaps this will help. Prehaps it's a Windows bug and can be fixed.
Vue4 is a great program regardless of shortcomings and hardly ever crashes. But Vue4 Pro... needs to have some serious patches. I am sure regardless of what is said, E-on is aware of these problems as are the many graphics web sites who report these glitches using their own testing. I will hang on to my copy and hope E-on will get another patch out soon. I am sure they are receiving information on the problems. To pay to fix something that was broke when released simply will not fly.