Lynn, I can't see "paid-for" technical support attracting much if any of the hobbyist market people like me). Especially when over half the problems with Vue or Vue Pro I see posted in this forum are solved by members here, some of whom have not had good experience with existing technical support at the E-on website. For the professional market, well, that is a different ball of wax. I do have a few suggestions. The design of the E-on website is not very user-friendly. It is quite difficult to navigate around and find the support areas, and you have to go through the knowledge base (as stated elsewhere) that comes up with irrelevant results sometimes. I think E-on needs a professional designer to look at their website with usability in the forefront of their mind. Second, in another thread, the idea of a tech support forum was brought up. I think this is an excellent idea. This would allow E-on to interact more directly with their customers, and vice versa, and solutions to common problems can usually be "sticky noted" in most forum board software so it's easy to find for visitors. I think you folks should very seriously consider this option, which would be very low cost, very good public relations with your customer, and could very well solve some of the current problems both E-on and your users are having. Regards, Djeser

Sgiathalaich