Hi Lynn, Personnally I can't see myself using paid for tech support. While I do a little bit of paid freelance work using Vue I never try to do anything I'll be paid for with software I don't consider stable and that I don't know I can do what I want to in already. Thats why at the moment I'll stick to Vue d'Esprite and just play with Vue Pro - I hope this will change soon when Pro becomes more stable as there are many of its features I want to use but its just not reliable enought at the moment. Basicly these days I'm a hobbyist. However having worked as a 3d professional for 18 months back in the 90s I can see why an option for paid technical support appeals to some users (such as a CG House doing film or TV work). If you want to use a piece of software in a project with a tight deadline and you suddenly develope an issue that you just have to have fixed right now or the project will go under then paid technical support has a certain (slightly tainted) appeal. Or if you need an answer to a question that you can't figure out and asking on a public forum is something your not comfortable doing because it could affect your companies reputation. Of if you need a plug-in/script/convertor producing so you can get the software to work in your workflow. But my feeling is that paid technical support should never charge for a bug fix. If there is a bug in a piece of software my feeling is that its the job of the company that produced the software to fix it. I understand how complex the code behind a piece of feature rich software like Vue is and fixing a bug isn't always easy. However as with a fault in any other field its the producers responsibility to correct it free of charge. Cheers Mark

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