Paid support? OK, how about this idea: If the error is in the program or if the manual gives incorrect information on how to do something, E-on will re-imburse us for our call and our time. If, on the other hand, the error is one by the caller, then E-on is re-imbursed. Some may say that sounds harsh but...E-on has sold (most recently) a piece of software that seems to be giving errors to a lot of purchasers. It seems harsh to me to THEN turn around and suggest these purchasers pay E-on for support to fix those bugs. After all, that isn't how buying an automobile is...can you imagine buying a car and then having to pay to have the manufacturer fix HIS defects?!