Lynn opened this issue on Nov 06, 2003 ยท 45 posts
lingrif posted Fri, 07 November 2003 at 7:17 AM
First of all, the idea may be alright but the timing is very bad. There are a lot of VuePro users out here right now wrestling with a buggy release (myself included). Not good. And this forum takes good care of Vue4 users. I think e-on money would be better spend in working on bug fixes, not beefed up support. You don't need a lot of support if the software works. Also, I completely agree with Djeser in that the design of your support site could use some work. what if I don't want to seach the knowledge base? what if I just want to post a question? Direct access to various support offerings would be nice.