No...I will not pay for tech-support and never will. I read an article in the WSJ a couple weeks back that said software companies in general are loosing a lot of business due to the fact that these companies are releasing the software too early & using it's customers to find or fix the bugs. I personally don't have time for this unless you are going to pay me for fixing the program ;. OTOH I realize virtually no software is bug free, so I do have some patience. I have not bought VPro yet, I am waiting till the kinks get worked out, however, the savings first offered is long gone. So, it's a no win situation. I totally agree with Lingrif. That all being said I love my Vue4 & will continue with that till Pro gets the bugs out.