Lynn opened this issue on Nov 06, 2003 ยท 45 posts
agiel posted Fri, 07 November 2003 at 8:27 AM
My opinion is that "paid for" support might work once e-on clarifies their image, strategy and intended user base. For example, if Vue Pro is supposed to be a "super charged" Vue 4 for hobbyists, I hardly see anyone willing to pay for support. If it is intended for professionals, then Vue Pro has a lot more issues before getting to the "paid for" support. Confusing website, scratched CDs, problems with installation (I can't even install my own copy). E-on needs to fix the most obvious issues first before looking like a credible partner for professionals. Only then, maybe, a "paid for" support service will make sense.