No I will not pay for tech support for a program that should be working when it is released. beta testers paying to get their answers. I think not. Lynn was great with me on getting one issue resolved using email but when it comes to tech support it is the worst I have ever delt with. I am now on day 6 of waiting for an answer of why 3 plants will not work with Vue Pro. It is either a serial issue or a bad or corrupt plant file. Simple solution was to send both again but they haven't thought of that yet. If that don't work then we find another solution. asking and answering one question and then to wait 24 hrs for another of the same gets irratating after a few days. I suggested a forum like at Daz would be a step in the right direction. Is e-on understaffed. Did e-on really realize they were releasing a buggy piece of software that would cause this much trouble. Is e-on short on cash. Something don't add up with what is happening. Why didn't e-on include enough in the price of the software to cover a few phone calls. How is it that other companys such as PSP can offer free support with a forum and a toll free number and survive when e-on is showing it needs to money to be able to offer the same. :o( I have been in business for myself since 16 yrs of age. Tick the customer off and a bad reaction can have a snowball effect. Just one irrate customer can cause a loss in sales that I am sure would pay for a lot of phone calls. :o) I have vue 4 and have never had to use tech support with the software. I ordered Vue Pro for my daughter to put on her machine and have been 3-4 weeks trying to get it so can turn over to her. Would I have bought Vue Pro for her had I known that I was going to have these kind of problems with tech support. No, I bought with the intention it would work the same as Vue 4 of which I have had great suggest with. There is a lot that needs to be addressed with e-on and their tech support and I hope they take the answers to lynns question seriously.

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