I think it's a good idea...EVENTUALLY. But not right now. In fact implementing this now would be terrible for E-on's reputation. Fix the bugs first. Give everybody who has purchased the product credits to use the payed service for a few calls. Then and only then set up a for pay tech service for professional Vue users who need a fix for their problems immediately. PLEASE DO NOT abandon the hobbyists! Keep the free tech support system and improve upon it using revenue from the pay service.