Howdy all, This follows a separate thread in which someone asked about professional level technical support. This is only in regards to folks who need help now on the telephone -- folks who are often billing their clients a mighty sum. This isnt for the hobbyist. Megalodon, Im putting this out for your feedback, but understand that LightWave has about $1,000 worth of padding in their price compared to Vue 4 Professional. Id say some of that $1,000 is allocated to support bandwidth. Part of the support picture is figuring out what to make an included side-dish and what else should be ala carte. The free email and knowledge base support, as Steve indicated, is under review. I apologize for any delays support has in responding. I know from our internal reviews that in many cases, delays are caused by a lack of detailed information needed to reproduce a problem. We have one, for example, which remains unsolved because the customer won't send in a screenshot. Significant new functionality was added with Pro, and while Pro was thoroughly tested in the beta cycle, you cannot anticipate every possible configuration of hardware and software -- and Pro defintely has a broader number of "connects" than Vue d'Esprit. Only upon public release can a software company get the real picture, and then respond with updates, fixes and workarounds. That's what we are doing -- engineers are not twiddling their thumbs. Folks, if you want to turn this thread into a venting session, I can step back and leave it alone. I think direct dialog is a better way though. Best regards, Lynn Fredricks e-on software