Now that I read the other thread where this one started I see your point. Around here it's the same answering peoples questions. They ask a question then vanish. They don't tell you what operating system there using how there computer is set up, nothing, then expect us to get them a solution . We ask that info and days later if ever we get a reply . Now not all people are like that but is not uncommon. I call them post and hide people. They may have found a solution somewhere else or got it working or figured some other way around to do what there trying to do but they leave the thread open or even better. Forget it people I figured it out and not say a word about how they did it for the next person coming around asking the exact same question. I still stand by that idea though charging directly for support is probably a big mistake. If you need "padding" to offset the cost of tech support I'd suggest a much longer indirect way of achieving that which will not tick anyone off and that's with added cost content. Extra cd's or stuff that we people could purchase with extra stuff for the program. Everyone benefits then. Like look at this setup. You guys sell extra shrubs but it's been the same shrubs for years. Nothing has been added to that list. I'm sure if you added a Cd, 650 megs of stuff they we could buy extra optionally lots would purchase it, You use that money to supplement tech support. It's indirect but it has the same effect and the added effect of making people happy instead of alienating them or making them feel that is what is happening to them even if it isn't. In word Poser 5. Look what happened there. The world is littered with bad business decisions. Learn form other companies mistakes. Look at what works and pick from that list and throw the long shots list of failures into the trash and move on. Yes Micronot does it and other companies too but do we have to stoop so low? I think we are better than that.