Lynn opened this issue on Nov 06, 2003 ยท 45 posts
Lynn posted Fri, 07 November 2003 at 12:55 PM
I like free tech support myself. Im not advocating eliminating the free support (and its never been discussed internally). That needs to continue, but it will have to be socketed into everything else related to support. The hobbyist market and pro market are totally different beasts however. When a product isnt working right, everyone wants an answer 15 minutes ago. The difference with the pro market is that there are Pro customers who are charging their customers $300 for that 15 minutes. They need someone on the phone ASAP or they are in big trouble. MightyPete, yes, we are discussing the plant situation. We want to bring more plants to market, maybe suppliment or add to whats currently available. By getting the Plant Editor out there, it also creates a viable third party market for plants that leverage SolidGrowth. Im hoping we will see some third party plants real soon now (I know of at least a couple of folks working on some). Best regards, Lynn Fredricks e-on software