Lynn: Thanks for responding to this important issue. I'll post a reply in your newly created thread about tech support when i get a chance. However, when you said "you are incorrect about there being no customer service support." I'm making a distinction between customer service and tech support. I mean there is no way to contact someone on the phone about ANYTHING other than if you simply want to place an order, and even then those people (since it is just a call station and not E-on) have very limited sales info. It's simply a horrible way to run a company. I've called the Oregon number many times and have never spoken with a person. There is simply a voice message telling you to leave a message if you are with the press. Maybe I should pretend I'm with the press?? -Tim