Well, you can call it venting or not (though you'll not see my name on "complaint" threads about Pro at all in this forum) BUT when a company suggests charging for support, too often it turns out to be a customer getting charged just to find out the manually is written incorrectly or that some aspect of the program doesn't work as it was advertised (or written up). That is what I hate about paid support...paying for the manufacturer's error. As a person who works in the support arena, I DO realize there are many people who call up for support and as a question (state a problem) that the manual completely explains. About half of my calls are laziness and the other half "real" problems that need to be fixed. If I were in a profit-oriented company (I work for the government), I'd not want to spend a lot of my resources "helping people read the manual", either. The only problem is that paid support usually means a customer pays for the company's errors, too.