Forum: Vue


Subject: Paid For Tech Support Program

Lynn opened this issue on Nov 06, 2003 ยท 45 posts


sacada posted Fri, 07 November 2003 at 7:15 PM

Firstly, the original topic: Hobbiests are willing to spend time rather than money to resolve their problems. Professionals will do this also, but there are occassions that information is needed quickly and some users are willing to pay for that. This is most evident in the hardware market where you can pay for example, 24/7 on-site service for 12 months as an extra part of your original purchase. My company provides a help desk but find that we are mostly dealing with individuals that have missed the training or haven't looked through the manuals. It these people were paying they would take better care with their questions and we would be able to spend more resources and time on better training, problem solving strategies and development. Ideas on extra revenue: MightyPete's idea of CDs for sale is a great one and should extended to include downloads. DAZ has a terrific incentive and marketing scheme that sucks me in every week. I enjoy spending my money with DAZ and am happy to spend a dollar here and there to get lots of merchandise that is well advertised and described (I probably won't use a lot of the things that I have purchased or been given as a freebie). E-on didn't include many 'bits and pieces' with their release of Vue Pro. This was a disappointment as that is always something that I enjoy with opening a new package. If there was a large selection of new things for sale every week, I would jump at joining a scheme that gave me discounts and freebies. There are many things that could be sold or given away like atmospheres, terrains, models, materials, textures, scenes, etc. There are many people selling these things looking for more marketplaces. Bring the two together and stock your shelves. Check DAZ for their methods and ideas. E-on has incredible potential to grow in this direction and in-turn have more revenue for growth and future development. Scott (sacada)