No I will never pay for technical support for a product that should work properly in the first place. I am not a Pro user, but sympathise with the general tenor of the comments made by those suffering at present. May I say I find one statement in one of Lynn's replies particularly depressing: "Only upon public release can a software company get the real picture, and then respond with updates, fixes and workarounds." To me this reads as an open admission that quality assurance is so lax that they are deliberately using us, the unwitting purchasers, as a significant part of the testing plan. Imagine if car manufacturers did the same (though some might say they already do!). Yep, it's got four wheels and it seems to steer OK so let's put it on the market and see if buyers report anything siezing up or catching fire... then we'll have a look for a work-around or maybe fix it. I think not! And before anyone tries to tell me I obviously don't understand the complexities of software development and testing, let me add I spent almost 30 years in that profession so do have some knowledge whereof I speak.