Lynn: "Chuck, no one from e-on has said ever said that." Though I realize my remark may have intimated I was speaking of E-on, in the following, "...a company should bite off more than they can chew. The "I'm a small company with a small budget...please take pity on my product as we weren't able to designate adequate resources to its development" excuse doesn't cut it with me.", was a poor segue to a remark about ANY company that takes on a project too big for itself and its resources. I mentioned that in reference to a "theme" that seemed to become apparent to those defending a release of software too laden with bugs. I have no idea what resources E-on has, how much capitol they have, nor how long they spent on Vue P and what their testing methods were. I'm sorry, Lynn, if the remark seemed specific to E-on. Though I may disagree with paid support, I didn't want to infer I knew any more about E-on's practices than I do. I appreciate your attendance (E-on's attendance) in this forum and I don't want it to go away due to my inability to articulate my frustrations with ANY company that releases software before it is ready, large (more specifically, MS) or small. I apologize for the insinuation.