And I've never read so many complaints in my whole life on one forum and trust me, I've visited so many. There have been people on this board who already expressed their worries BEFORE the product was released. Well if that doesn't tell you anything... And others have complained several times over the last few weeks and suddenly everybody speaks up once "Paid Support" is the subject. I've read in so many and many posts that people are almost waiting for over a week to get some reply from support. That says enough about how busy they are with all the complaints... And then L. Fredricks says somewhere; it's because people don't supply them fast enough with the necessary information. I don't believe one word of that!! There will be always exceptions, but I don't believe that the majority of the users who bought a brand new program that didn't cost $19 that has lots of problems are going to wait days to supply them with all the info Eon needs to solve the problem. It's all about competition. World Builder plays less of a role and so does Bryce and Eon knows that they can survive even with all these dissatisfied users, because let's be honest, where else are we going to find our bloody trees, rocks and mountains? Well great guys, you want to conquer the professional market? Guess what, the pros will be even more picky when it comes to quality. I believe not one moment that Vue Pro will be a great success among Pros, never. Especially now that Eon considers to ask them money for support. Imagine that you depend on Vue Pro as a professional. Imagine that your customers have to wait, because Vue Pro doesn't do what it's supposed to do. What are they going to say to their customers? "Sorry, but that's just part of being a beta tester" I made my point.