Actually... it was others in this thread that kept going OFF of the subject thread whereas I tried to keep it ON topic.
I DO apologize for lumping you in the category of "incessant complainers" since you say you are not. Sorry about that!
My point was that I really don't care how many people are complaining about buggy software - that wasn't the topic. Stop complaining about the software and answer the question OR ask a relevant question. Such as... "Hey Lynn, do you mean we would have to pay for support for problems with the software that may be bugs or that we could ask questions about how to do certain things that perhaps aren't clearly explained in the manual?" But no... we have primarily people saying that "We paid enough to be your free beta testors and I sure won't pay for tech support" or "Get your product smoothed out and we'll talk" - NOT helpful.

And Chuck, why don't you take a look at ALL of my posts on this thread ABOVE the Flycatcher post? They are perfectly ON TOPIC. I am just highly annoyed at people who won't stay on the topic and vent on the software - that DOESN'T HELP ANYONE! So if these other people want to go off topic, then I'll address their replies accordingly.

You said: "What I DID give an opinion about (when I wasn't explaining my apology) was releasing a buggy product and then asking how people felt about paying to have problems solved. Which, by the way, several other people echoed (yet I don't see you singling them out and labeling them as an incessant compainer)." MY POINT (which Lynn did NOT clarify) is that we don't know precisely what the paid for support means - you automatically took it to mean problem-solving for buggy software. I do not. I guess until Lynn clarifies this point (if she ever does, even though I specifically asked her to) you nor I will know preciesly WHAT paid for support is. But to ASSUME it's to help with buggy software doesn't help and only fuels the fires of discontentment. Correct? And I feel the same about those "other people" that "echoed" the same or similar sentiment. It's primarily just anger at their problems and NOTHING constructive.

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