That's true, we don't know what specific plans E-on had when they floated the question. My concern, and I mentioned it above in reply #29, is that the consumer will wind up more often than not paying for what should have been done free. Again, clarifying lest I get "jumped upon", when I say those things, I'm referring to paid support as handled by software companies in general. In a related comment (I assume), Friday I received version 8.1 of Paint Shop Pro in the mail with a letter explaining the release fixed some bugs. Now, THAT'S customer service! Haven't seen a company do THAT in years!