The only company that I've know to do that sort of thing (mail bug fixes) is Digital Workshop (UK-based) with Opus Pro - a multimedia creation program. Twice in the last two years! It was VERY refreshing! I think that perhaps they (E-On) should come out and say precisely WHAT their paid-for-support program would entail - what it covers and does not cover. It would certainly narrow down what people would get angry at! :) Again, I apologize for apparently coming on a tad too strong. When everyone stops pointing fingers (including myself) and starts adding to the debate CONSTRUCTIVELY, things will get better. It would have been better if E-On had taken care of most of the bugs FIRST and THEN brought up the "paid-for-tech-support" question. Then the people here would not be so... passionate with their responses! Megalodon