Well, they will do things money-wise such as refunding and all, but they don't do tech support that I'm aware of. I can't blame them - it's a big PITA to support software, and they'd have to charge a lot more for it before they could afford to do that.

But still. Sometimes even their models are that way. I bought 'Cool Coils', and wrote them several times about how it won't scale - it's like the xScale dial is broken. They never responded, so I can't really use the hair. I suppose I could have returned it, but what I REALLY wanted, was the hair, in a working model.