Ok, now when will this exchange policy go into affect and will it only cover those who've lost money after the change or will it cover anyone who's bought something they can't use?

"I fail to see why you think that this thread is any of your business, since it doesnt affect you ..."

smithms, he simply made a point by stating that even smaller sites are able to refund on fraudulent purchases. If Russell hadn't said it someone would have. And like you say, a fact is not a flame. :)

...... Kendra