When I worked with the police department, we were taught to respond to abusive or loud or angry people by saying: "Thank you for sharing that." Now, when someone uses that phrase on me, I will respond by saying, "that doesn't work on people who took the same class in customer service that you did." I have to say, however, I think ladynimue is sincere...she is one of the kindest people you're going to meet on Renderosity.