The people here really are trying to do their best. I've been there behind the scenes and I know they try hard to do the right thing. But if you don't have the training and the tools. All the good intentions in the world won't keep you from making a mistake. The folks who work here are not trained business people. They are training themselves as they go. So although they are nice people. They are going to goof up here and there. That's the only excuse I can offer to the members. It's the reason I just shake my head and let it go. But it IS a little frustrating to watch.