The puppet with the hands in the air is Poserese for "there was no rsr. with this file", which means either your files are in the wrong place, or possibly there was no rsr. with the zip. Doesn't matter as Poser creates one as soon as you re-save the figure to the library. The important one is the cr2 file which must be in 'characters'. Keep looking. It's a really nice figure and looks a lot like Betty! Plus, if you don't have them yet get both textures for her. Luck! maclean