Sure. Well, I've commissioned custom work from them, back when they were Zygote. It was basically good, but they made a mistake on the specification - the man's tunic was supposed to have the belt separate, not 'nailed on' like it was (I commissioned the P4 tunics, in case you didn't know.) When I pointed it out and said I wanted it fixed, they refused, and said 'I'm getting much for my money.' When I contacted them about additional work, several times, they never responded.

Repeated questions about why 'Cool Coils' didn't resize in the xScale, went unanswered. Questions about various utilities went unanswered. Questions about missing files in a product I bought, went unanswered.

But whenever I demanded my money back, they were prompt and courteous. :-D So yeah. I have multiple reasons for stating what I did.

But allow me to rephrase - I don't question their ability to provide tech support, I question their DESIRE to provide tech support. That's a more accurate statement. Who knows - maybe I hit their 'shit list' when I requested my first fix.

Maybe I've been reading too much Dilbert lately. :-P But has anyone here had actual tech support from DAZ, that wasn't just a refund of money?

--Kamilche